LOCATION INFO
Q: "DO YOU HAVE A SHOP? IS YOUR COFFEE IN ANY CAFÉS OR STORES?"
A: Currently we are an online only shop, located in the southeastern United States. To view cat café locations and shops that carry our coffee click here. If you think we would be a good fit with your local cat café, let us know (or let them know about us)!
SHIPPING INFO
Q: "HOW AND WHEN WILL YOU SHIP MY ORDER?"
A: Our coffee is fresh roasted to order! Because of this, we will require 2-5 business days to fulfill your order once it is placed. Once it's ready, your order will be shipped via USPS. Your coffee will arrive around 10 days, perfect time for your coffee to reach its full flavor profile peak.
Q: "HOW CAN I TRACK MY ORDER?"
A: When your order is ready to ship, you will receive a shipping confirmation email with complete tracking information.
Q: "WHAT ARE THE SHIPPING RATES?"
A: We offer FREE shipping within the United States for our coffee orders only! Shipping will be charged for merchandise.
Q: "WHERE DO YOU SHIP?"
A: We ship within United States with USPS (sometimes UPS and FEDEX).
Q: "WHY AM I GETTING SEPARATE PACKAGES?"
A: We want to make sure you get your items as quickly as possible, so you may get multiple shipments. Our merchandise is shipped separately from our coffee, so you will get separate shipments at this time.
ORDER CHANGES, RETURNS & EXCHANGES
Q: "HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?"
A: Tabby Cat Coffee Company strives to fulfill orders as quickly as possible! Once an order is placed, it can be challenging to make changes. If you wish to request a change to your order, please contact us ASAP at support@tabbycatcoffee.com and clearly state that you need a change in the subject line - for example, put “ORDER CHANGE”, “ADDRESS CHANGE” or “CANCELLATION” in the subject line. We will prioritize these emails so that we can do our best to help you. Once an order has a tracking number assigned, we cannot make any changes.
Q: "DO YOU ACCEPT RETURNS?"
A: Please check out our return policy here: https://tabbycatcoffee.com/pages/return-refund-policy
Please note:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item of $75+, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Q: "HOW DO I ACCESS MY COFFEE SUBSCRIPTION?"
A: You can increase, decrease, skip, pause, swap products, or cancel your coffee subscription by Logging into Your Account at the top of the homepage. In order to access your subscriptions, create an account with the same email address you used when you placed your first subscription order. To Login or Create an Account click here. Or you can login/create an account at the top right of the homepage by clicking on the figure icon.
I HAVE MORE QUESTIONS!
No problem! Please reach out to us at support@tabbycatcoffee.com. We are available to respond to emails, in the order in which they are received from Monday-Friday, 9am-5pm CST. If you have an URGENT request, please indicate this in the subject line.
COFFEE INFO
Q: "WHAT IS THE BEST WAY TO STORE MY COFFEE?"
A: Coffee is best stored in an opaque, airtight container in a cool, dry place. You do not want your beans exposed to light or humidity, as it can compromise the freshness and quality! If properly stored, our ground coffee will stay fresh for about 4 weeks from opening. Whole bean coffee will stay fresh for about 8 weeks from opening.
Q: "ARE THERE ANY SUGARS OR ARTIFICIAL SWEETENERS?"
A: Our coffees do not contain any sugars or artificial sweeteners.
Q: "WHAT ARE TASTING NOTES ON SINGLE ORIGINS?"
A: Tasting notes/cupping notes is the description about the aroma, taste, and character of a coffee, each one is uniquely different. It's similar to how wine has tasting notes also. Their are no added flavorings to single origins.
Q: "IS YOUR COFFEE VEGAN?"
A: While not currently certified vegan, our coffee does not contain any milk, egg or dairy products.
Q: "IS YOUR COFFEE GLUTEN FREE?"
A: While not currently certified, our coffee does NOT contain any gluten or wheat ingredients. Coffee is the only product in our facilities and it never comes into contact with anything containing wheat or gluten.
Q: "ARE THERE ANY ALLERGENS PRESENT IN YOUR COFFEE?"
A: While not currently certified, our coffee is free of the major allergens as recognized by the FDA.
Q: "DO YOU OFFER ANY OF YOUR COFFEE IN DECAF?"
A: You can find all of our decaf varieties here: https://tabbycatcoffee.com/collections/decaf-coffee
